Automatic VIP / At-Risk Customer Tiers
AooCommerce's customer tiers sort customers into levels automatically based on total spend. Your chat team sees instantly who's a VIP and who hasn't been back in a while, so they can look after the right people, and you can use tiers to choose broadcast segments (from Merchant)
Free on every plan
What VIP / At-Risk Customer Tiers can do
- Customers are tiered automatically by total spend
- See right in the chat who's a VIP and who hasn't been back in a while
- Use tiers to pick broadcast segments right away (from Merchant)
How to get started
- 1
Sell as usual
Each customer's spend accumulates in the system
- 2
Tiers are assigned for you
Customers are tiered automatically by total spend
- 3
See it in the chat
Your team sees the customer's tier beside the chat before replying
- 4
Send promos by tier
Pick VIPs or at-risk customers for a broadcast (from Merchant)
Which plans include it
Price per month, per company
Novice
Free
Included
Merchant
฿590
Included
Blacksmith
฿990
Included
Whitesmith
฿1,990
Included
Frequently asked questions
Is VIP / At-Risk Customer Tiers free? How much does it cost?+
It's included in every plan, including the Novice plan, which costs nothing. No credit card needed to sign up.
Do I have to tier customers myself?+
No. The system tiers them by total spend for you
Who are at-risk customers?+
Customers who used to buy but haven't been back in a while, and who are worth reaching out to
What can I use customer tiers for?+
To see them while replying to chats, and to choose broadcast segments (from Merchant)
Works well with
All-in-One Chat Inbox
LINE · Facebook · IG · Shopee · Lazada · TikTok — reply from one screen while your whole team sees every conversation.
LINE OA · Messenger Broadcast
Send promotions to past customers by tag or customer tier via LINE OA and Facebook Messenger.
Audience Sync
Push customer segments, such as never-purchased or VIP, to Facebook Custom Audiences and keep them updated automatically.
Try VIP / At-Risk Customer Tiers with your store
Sign up free. No credit card needed.