This English version is a translation provided for convenience only. The Thai version is the legally binding version and prevails if there is any difference between the two.
1. Disconnect a platform
You can do this yourself right away, without contacting us — use any of the following:
- In our system — Settings (ตั้งค่า) > Sales channels (ช่องทางขาย) > Connect Marketplace (เชื่อมต่อ Marketplace), then click "Disconnect" (ยกเลิกการเชื่อมต่อ) on that shop's card
- On TikTok — open the TikTok app > Settings and privacy > Security and permissions > Manage app permissions, then revoke AooCommerce's access
- On TikTok Shop — Seller Center > Authorized Apps, then revoke access
When you revoke access, we immediately stop calling that platform's API and delete the stored tokens from our system.
2. Request deletion of your account and all data
Send an email from the address you signed up with to support@aoocommerce.com with the subject "Data deletion request" (ขอลบข้อมูล), and include your company name as registered in the system.
We will verify your identity and complete the deletion within 30 days, and let you know once it is done.
| What is deleted | What we keep, and why |
|---|---|
| Account and user data · all business data (orders, products, stock, customers, documents) · tokens and profile data from every connected platform · chat history | Accounting and tax documents that Thai law requires us to keep (generally 5 years) · records needed to investigate fraud or disputes that have not yet been resolved |
3. Delete only data from TikTok
TikTok Shop connection — disconnect the shop on the sales channel settings page (or revoke access on TikTok, see section 1). The shop's access tokens and chat tokens are deleted immediately. Orders and products already synced stay in your account until you request account deletion (section 2).
Shop name and logo — click the shop logo on the sales channel settings page and clear it. That data is deleted immediately — there is no 30-day wait.