This English version is a translation provided for convenience only. The Thai version is the legally binding version and prevails if there is any difference between the two.
1. What we collect
- Account data — the name, email address and company details you enter when you sign up
- Business data — orders, products, stock, customers and documents that you create or import
- Data from platforms you connect — as described in section 3
- Usage data — logs of API calls and errors, used for troubleshooting and security
2. When you visit this website
When you visit aoocommerce.com (before signing up), we collect only the data we need, as follows.
| Data | What it is used for |
|---|---|
| Visit statistics Pages opened, time, the website that referred you (referrer) and campaign codes (utm) | To count visitors and see which pages are useful, so we can improve our content |
| A random visitor ID stored in a browser cookie | To avoid counting repeat visitors more than once and, when you click to sign up, to know which page or article you came from (it is not used to identify you) |
You can delete or block cookies in your browser settings, and the website will still work normally.
3. Data from platforms you connect
We access only the data covered by the permissions (scopes) you approve, and use it only to carry out the tasks you request.
| Source | What we store | What it is used for |
|---|---|---|
| TikTok Shop, Shopee, Lazada (shops) | Orders, products, stock, payout amounts, shop name | Combining orders and stock from all channels, issuing documents and summarizing sales totals |
| LINE, Facebook, Instagram and marketplace chat | Messages, and the names and profile pictures of contacts | Showing conversations in the unified chat inbox and replying to customers |
4. What we never do with your data
- We never sell your data or your customers' data to anyone
- We do not use your business data for advertising, or pass it on to advertisers
- We do not let one company see another company's data — data is separated by company at the database level
6. Retention and security
- Data is kept for as long as your account remains active
- Images sent in chat are kept at full size for 3 months (free plan) or 12 months (paid plans), after which they are kept as thumbnails. Videos and other chat attachments are deleted after the same period. Chat messages themselves are kept as usual.
- For free-plan accounts with no sign-in activity for 90 consecutive days, the system disconnects all sales channels and chat channels. Your saved data remains, and you can reconnect when you return.
- Platform tokens are encrypted in transit and can be accessed only by our backend systems
- Access to data is restricted by company and by user permissions at the database level
7. Your rights
- Disconnect — revoke a connection at any time from the sales channel settings page, or from the platform's own permissions page
- Deletion — you can ask us to delete your account and all of your data. We will do so within 30 days, unless the law requires us to keep it (see Data Deletion)
- A copy of your data — you can request a file of your business data
- Correction — you can edit your account and business data yourself in the system
8. Changes to this policy
If we make significant changes — especially collecting a new type of data or requesting additional permissions — we will notify you in advance and update the date at the top of this page.
9. Contact us
For questions, or to exercise your rights regarding personal data, contact us at support@aoocommerce.com or call +66 89 153 0539 (business hours 9:00–17:00 (GMT+7)).
Data controller: AOO COMMERCE CO., LTD. (บริษัท เอโอโอ คอมเมิร์ซ จำกัด), company registration number 0105563026255 — 194/63 Tha Kham Road, Samae Dam, Bang Khun Thian, Bangkok 10150